An excellent opportunity has arisen for an IT Support Executive to join a well-established and growing company based in Southampton.
The role of IT Support Executive role will primarily involve providing proactive operational IT and administrative support at all levels across the business and being an active participant in delivering the IT services.
Main duties of the IT Support Executive:
• Respond to and log helpdesk calls in a timely manner, escalating calls as required with support vendors
• Monitor ticket queues and chase as required, updating staff with fault progress and timescales
• Provide hardware and software support for devices and applications from Servers, Desktops and Laptops
• Manage user's accounts on various systems including Active Directory, Exchange, Office 365, Manufacturer Systems
• Support of the Mobile Device Management for all business’ tablets and mobiles
• Visiting sites in the south of England where face to face support is necessary
• Maintain awareness of staffing levels, virus alerts, potential threats / problems that will internal systems
• Maintain a high level of data security and records of software licences
Key competencies of the IT Support Executive:
• In-depth knowledge of hardware and software
• Up-to-date knowledge of the latest IT and software trends
• Good analytical, problem solving and planning skills
• Able to plan, organise self and meet agreed work deadlines
• Strong work ethic and adaptable to change
• Attention to detail and maintains good, accurate quality of work.
• Enthusiasm for continual learning
• Full, clean driving licence.
The hours for the IT Support Executive role are 8:30am – 5:00pm from Monday to Friday and our client is offering an annual salary up to £26K alongside many benefits, including 22 days holiday plus bank holidays and free parking.
The IT Support Executive role may also suit candidates searching for: IT Helpdesk Executive, Helpdesk Engineer, Technical Support, 2nd Line Support.
If you would like to further your IT career and make your mark in a fast-passed, dynamic and growing business, please APPLY NOW