IT Support Manager

Permanent @Garniche Jobs UK in IT
  • HP10, Wycombe Marsh, Buckinghamshire View on Map
  • Post Date : January 13, 2023
  • Apply Before : March 1, 2023
  • Salary: $5,500,065,000.00 - $65,000.00
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Job Detail

  • Job ID 307287

Job Description

Avanti Recruitment is working with a leading nationwide integrated waste management business, that seeking a highly motivated and experienced IT Support Manager to join their team. In this role, you will be responsible for the successful delivery of all IT services, ensuring the continuity of IT services to the business.

Key Responsibilities:

* Managing the Service Desk and Field Service operations

* Producing regular reports on service performance and achievements to stakeholders

* Establishing processes to identify and resolve customer problems

* Defining service-level agreements (SLAs) with the business and operating-level agreements (OLAs) with service providers to ensure quality and customer satisfaction requirements

* Managing resources and staff, creating high-performing teams dedicated to quality outcomes and successful delivery

* Taking ownership and accountability for IT service issues, ensuring these are tracked and resolved according to an agreed framework

* Engaging with Senior leadership to ensure IT service delivery is fit for purpose

* Owning and Managing the Transition to support process ensuring new systems and services are onboarded efficiently

Qualifications:

* Over 5 years IT management experience, preferably within an enterprise-level organization

* Proven experience delivering against agreed KPI's in an IT operations environment

* Proven ability to inspire and mentor high-performance teams

* Proven ability to drive operational efficiencies

* Ability to develop a comprehensive understanding of all business plans and relate that knowledge to identified operational and IT service initiatives

* Strong skills as a negotiator, to facilitate commitment to change and service improvements with the appropriate level of judgment and maturity

* Strong interpersonal and collaborative skills

* Knowledge necessary to propose relevant IT responses to changing business and project risks

If you are passionate about driving sustainable waste management solutions through technology and expert people and have the qualifications and experience we are looking for, we would love to hear from you. Apply today to be a part of the team