IT Support Manager – London

Permanent @Garniche Jobs UK in IT
  • London View on Map
  • Post Date : February 28, 2023
  • Apply Before : April 27, 2023
  • Salary: $450,005,000,010.00 - $50,000.00
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Job Detail

  • Job ID 331889

Job Description

Lead IT Support Engineer/Manager – London

A Leading luxury boutique hotel, with 57 rooms, a state-of-the-art Restaurant in the heart of Soho are seeking a Lead IT Support Engineer or IT Support Manager to head up their IT Department and manage their relationship with their dedicated IT Managed Services Provider reporting directly into the directors/owners of the business.


Experience with Booking Systems (Oracle Opera or similar booking system)
POS Systems (Point of Sale, Micros systems or similar)
Infosum (Finance/Accounting System)
Office 365
IP Telephony SupportResponsibilities

Assist Hotel guests with IT-related issues, escalating/utilising external support from MSP where appropriate
Work closely with an external technology support provider to ensure smooth and speedy systems performance. Department: IT / Finance Broadwick Soho Talent & Development Department
Ensure backup procedures, firewalls and logging systems are operational
Work closely with users to improve efficiency in the use of Systems across the hotel
Oversee all IT systems across the property, including but not limited to troubleshooting, maintenance, and updates.
Supporting & maintaining Microsoft Windows Desktop and Server environments
PC builds and user profile creation with application installation
Broadband and Internet connectivity
Fault diagnosis, fault resolution and time recording logging
To assist with office and IT equipment move as and when required
To provide IT assistance and support for conference and event setups
Instigate and lead innovative projects on both current and new systems.
Organise systems training with third-party vendors when required.
Create an out-of-hours technology guide for operational teams.
Work with HR to ensure new starters receive all essential technology training as part of the induction process
Ensure effective solution-oriented communication within the department and with all other departments.
Business Partnering and maintaining successful relationships with internal and external stakeholders.
Create IT Standard Operating Procedures manual with the support of DoF and external technical support provider