Description

We are recruiting an IT Support Officer: – To Support and maintain the existing ICT infrastructure for the shared service, covering all four areas of client, data centre, voice & data network and application support, but with additional specialisation:

Responsibility

To work on a rota basis covering call triage, call resolution & escalation, on-site support across all shared service sites, project-related work, and provide cover for colleagues in other teams as and when required. Accurately document and fixe technical issues; update all IT-related records to ensure colleagues can perform their duties using this documentation:

Qualification – Essential

* GCSEs (A-C) or equivalent to include Maths and English

* Educated to degree level or equivalent vocational experience

* Knowledge of the IT Infrastructure Library (ITIL) framework

* Advanced user –Microsoft Office, Word, Excel, PowerPoint, Outlook, MS Teams, Social Media and CRM:

Essential – Skills, Abilities & Experience

* Good customer service skills, team player

* Working knowledge of HORNBILL, m365 environment and previous experience working in a similar environment is an advantage

* Experience in imaging and repairing laptops and setup of IOS devices via Intune

* Experience working in a technically complex IT environment

* Competent in diagnosing and resolving practical problems

* Experience in prioritising a workload and focusing on necessary tasks

* Able to adapt quickly to new developments in software and hardware

* Resourceful – able to fully utilise available tools to affect an efficient resolution to a problem

* Able to communicate clearly and effectively with staff at all levels in the organisation, both verbally and in writing

* Experience in managing and working on projects to tight deadlines and budgets

* Able to train technical and non-technical personnel

* Experience in effectively liaising with 3rd party organisations to resolve technical issues

* Able to work in a team that delivers a range of high-availability services

* Ability to work with diverse customers with widely varying requirements and priorities

* Able to identify, produce, and follow technical and non-technical processes and procedures

Essential Compliance Requirements

* Three Years of Reference

* A pre-engagement screening is mandatory for this role

Diamond Blaque is an equal opportunities employer.

Diamond Blaque is acting as an employment agency for this vacancy