Are you an experienced IT Support Specialist? Are you looking to start a new role with a rewarding company? If you are then read below!

My client is seeking an IT Support Specialist. The successful candidate will work closely with the UK IT team to provide first-level support on all IT platforms and report to the IT Business Manager for UK.

Key Responsibilities:
** Provide first-level support for IT problems (software, hardware, business applications)
** Escalate and manage IT tickets to second-level support
** Support local IT team with roll-out of IT products and services
** Participate in ERP platform migration and roll-out
** Provide advice, training, and support to centres
** Gather information on technological developments
** Report to the IT Business Manager and escalate priorities as needed
** Assist and train franchisees on IT tools related to business opportunities

Requirements:
** 2-3 years of experience in organized help-desk environment, preferably in the retail sector
** Project management experience
** Advanced Excel skills and data analysis experience
** Excellent knowledge of personal productivity tools (Word, Excel, PowerPoint, etc.)
** Basic knowledge of integration technologies (API, WebServices)
** Structured approach, process-oriented, and ability to prioritize tasks
** Strong communication skills and ability to build relationships
** Bachelor's degree in Information Technology or equivalent (preferred)
** Willingness to travel and relocate to Blackburn

URGENT ROLE – IMMEDIATE INTERVIEWS – FAST OFFERS

If you have experience in the above and you're interested in this amazing opportunity, please apply with your most up-to-date CV or get in touch with me on (phone number removed).

Location: Blackburn, with occasional commuting to London
Working Arrangements: Full-time, 12-month temporary contract with possibility of extension
Salary: Up to £35,000.00 per year
Benefits: Company pension, on-site parking
Schedule: Monday to Friday, no weekends

BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy