IT Support Technician

Woking

Contract – £120 per day

Benefits: 2 years death in salary, 3% pension contribution, Sage benefits scheme (discounts)

progression plan, Good free lunch.

Our client is a leading Education ICT solutions provider. The cumulative expertise of our long-established team spans more than seventy-five years' worth of experience in providing consultancy, infrastructure services, network development and upgrades, and managed support services to educational establishments throughout the UK. By providing over 700,000 hours of support to over 270,000 users per year, is an established market leader in the technology support sector.

They are looking for a IT Support Technician based on a client site to provide the core management function of the managed service.

Key Tasks

ICT Support Service on-site
Ensure a consistent ICT support service is delivered to the school/centre. Establish and maintain high quality learning facilities and assist in planning their future development.
Provide overall responsibility for ICT service in the school/centre. Including: advanced troubleshooting, ensuring a consistent service level, identifying potential network issues and escalating unresolved problems.
Advanced maintenance of specialist equipment, specialist repairs/modifications upgrades, software/hardware enhancements within own capabilities. Arrange for other repairs/modifications to be carried out by others.
Prioritise staff workloads, mentor, advice and train junior staff on appropriate working practices & procedures.
Advice senior staff on areas of potential ICT growth/problems. Demonstrate and highlight issues arising from the safe and effective use of specialist equipment/materials.
Provide detailed specialist advice and guidance as required to School/Centre on ICT requirements.
Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience.
Monitor stock levels within an agreed budget, cataloguing resources and undertaking audits as required. Advice school on future purchasing requirements.
Be aware of and comply with policies and procedures relating to child protection, health, safety and security and confidentiality, reporting all concerns to an appropriate person.
To be aware of the school/centre's responsibilities under the Data Protection Act 1984 for the security, accuracy and relevance of personal data held on such systems and ensure that all administrative and financial processes comply with this.
Analyse the support logs to produce detailed management reports and help plan future support service developments.2/3

Provide second level of in-school support for more complex requests.
Set support priorities given staff availability and wider ICT service demands.
Advise leadership team on areas of concern

Technical Expertise
Perform advanced diagnosis procedures on hardware, peripherals and applications.
Give appropriate advice on compatibility of hardware and OS.
Give appropriate level of advice on compatibility of applications with existing systems, based on user requirements
Working with the Senior Engineer to design and implement network infrastructure to meet the school's requirements.
2nd Line Management active network components including switches, routers and firewall.
Maintain Internet filtering systems.
Manage remote access to the school's intranet.

Processes

Tailor processes to the specific school. Report on the effectiveness and impact of the processes.
Design, implement procedures on receiving and testing ICT equipment.
Design and implement procedures on asset disposal.
Maintain and regularly review whole-school system contingency plans.
Design and implement the school's backup and virus protection policies.
Implement appropriate security systems to protect hardware, data and confidential information.
Report on and monitor progress against agreed service levels (both internal and external).
Have an overall view of the capabilities of the school's ICT service and contribute to continuous improvement to meet future needs.
Assist in planning for major developments of ICT services.

INDIT

Planet Recruitment is acting as an Employment Business in relation to this vacancy