IT Support Technician

Windsor

Salary – £26,250 per annum

Benefits :

Employee Assistant Programme
Eyecare plan
Discounted Lunch
Cycle to work scheme
Sport and lesiure facilities
College Gardens, Libraries, Museum
Discounts at shops and businesses

The IT Department provides all of the information and communications technology services for more than 2,000 users, both inside and outside of the classroom. You will report directly into the IT Service Delivery Manager and will need to be able to provide IT support across the college such as resolving support requests on computer hardware, software and network systems. The successful candidate will need to have excellent customer service skills and some experience working within IT support or helpdesk work. This is an exciting opportunity for an enthusiastic individual with a passion and aptitude for information technology to work for a prestigious and forward-thinking independent school.

Key Tasks and Responsibilities

To provide front line IT Helpdesk support providing ICT help to staff and pupils.
Hardware and software support of school devices including Microsoft and Apple computers, printers, telephones and network equipment.
Fault diagnosis and repairs to a wide range of end-user devices.
User support for standard software packages and bespoke systems.
Use of computerised Helpdesk facility and management of calls from inception to conclusion.
Call management of own calls and cover if required for other calls.
Routing calls to the right person to complete the task.
Escalating appropriate calls to the right person to resolve a problematic issue.
The movement of items such as PCs, monitors and larger objects where required, whilst adhering to health and safety and manual handling guidelines.
Commitment to equality, diversity & inclusion.
Commitment to safeguarding and promoting the welfare of children.
Where required, undertake regulated activity, such as unsupervised contact with children, ensuring that safeguarding procedures are followed and providing safe and effective care at all times.
Good understanding and effective implementation of Child Protection procedures
Commitment and promotion of equality, diversity & inclusion
Commitment to safeguarding and promoting the welfare of children, including by not limited to, completing safeguarding training as required, and ensuring any safeguarding updates issued by the College are read and understood.
Understand and comply with procedures and legislation relating to confidentiality.

Skills and Competencies Required

To be successful in this role, the incumbent should have:

At least one-year IT support and Helpdesk experience with the ability to demonstrate all round knowledge of IT support
Microsoft Office support, Version 2010 upwards
Microsoft and Apple operating system support
Mobile device support, including Microsoft, iOS, Android
Excellent customer service skills and a friendly and helpful manner
A demonstrable aptitude and enthusiasm for information and communications technology
Confidence and willingness to learn
Good communication skills and ability to work well in a team environment
Ability to organise and prioritise workloads

Working Pattern

Your working hours will be 8am – 4pm and 10.30am – 6.30pm Monday to Friday on a rota schedule
You will be working 52 weeks per year.
You will be entitled to 21 of holiday.

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

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Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position