Job ID 199011
Our client are an established, market leading manufacturing business currently looking to recruit IT Support Technicians to join their team.
This role will involve working working across 3 South Yorkshire sites and the occasional travel to the Darlington site. Primarily this will be on site at Rotherham however does require some flexibility. Travel expenses will be covered as and when required.
To work as an integral member of the IT Service Delivery Team providing prompt responses and effective resolutions to L1 & L2 requests for service and support generated within the business in order to support business continuity and maintain a standard of excellence within the department.Key Duties:
Receipt and triage of incoming requests for service and support within the IT Service desk software solution. Email, phone, in-person.
Responsibility for progression of requests utilizing good time management, and providing regular requester updates through to resolution, in line with agreed service levels.
Technical troubleshooting, fault finding, resolution implementation and testing. Collaboration and escalation to relevant teams where required. Work logging.
Procurement, configuration and deployment of hardware and software as required in line with standardized department policies, budget, and managerial approval.
Active participation in daily team meetings, monthly group meetings, feeding back issues and providing customer and business insight.
Creating and updating centralized technical documentation as required.
Careful and considered approach to hybrid working requiring physical onsite presence as per business/team requirements.
Assistance with departmental projects when requested.
Support, encourage and develop colleagues where possible and where holes in knowledge exist.
Provide cover and progression during annual leave of colleague's ongoing responsibilities.
Endeavor towards becoming a site specialist for the designated home site.
Develop an understanding of the manufacturing business at large in order to support the changing business needs.
Actively pursue professional development through negotiated career paths, training, and certification if desired and in line with regular personal development reviews.Key Skills & Experience Required:
At least 1 Year experience working in an IT support background.
Supporting a Microsoft Enterprise End-User environment. Latest Windows OS, Print Servers, DHCP, DNS.
Deployment, configuration, and management of end user endpoints.
Thorough hardware/software troubleshooting skills and methods.
Basic understanding of Enterprise Endpoint Cloud technologies. Endpoint Manager/Intune.
Basic understanding and support of networking technologies/methodologies.
Awareness of Cyber Security best practices.
Telephony and Mobile Communications.
Strong background in 1st and 2nd line support.
Abilities to install and administer computer hardware, software, and network components.
Time management and prioritisation skills.
Analytical, troubleshooting, and problem-solving skills.The Package:
£25,000 – £27,000 per annum depending on experience.
Day shift, office based hours.