Our prestigious client based in Central Reading has an exciting opportunity to join their growing business as an IT Services Administrator. The main purpose of this role will be to provide business support to all employees across a variety of offices.

Key responsibilities:

Provision of companies line of business application support for all users.
Maintain a high degree of customer service for all support queries including ownership, feedback, allocation and follow up.
Take ownership of user problems and be proactive and understanding when dealing with user's issues. Ultimately provide help and advice to users of the service and be able to offer appropriate technical guidance and advice.
Investigation and diagnosis faults and problems.
Liaise with 3rd party vendors to resolve outstanding calls.
Work with business stakeholders to drive data integrity within the business.
Build and support a web-based reporting suite for company business applications.
Supporting the IT Project Manager in testing and delivery of change within the business
Work with Head of IT in assessing new technologies and ideas – supporting the progressing of appropriate ones
Undertake ad-hoc changes to applications where possible through utilising vendor tools or code.
Investigate, analyse and document reported defects in database developments.
Assist in creating, documenting, and implementing test plans, scripts, test harnesses, technical documentation. The successful candidate will have the following related skills / experience:

A willingness to learn with a flexible attitude
Passionate and enthusiastic
Ability to work with others or independently with initiative
Good Interpersonal/communication skills
A Levels or NVQ with Computer related qualification IT knowledge

Previous experience of Microsoft SQL reporting is essential
Oracle SQL reporting is also essential
SQL scripting – T-SQL or Oracle)
MS Office suite
Knowledge of MRI Horizon is desirable
Knowledge of Deltek PIM is desirable
C# development is desirable
Microsoft AzureThis is a hybrid role so you will not be required to be in the office every day, however you may be required to attend one of the company's other offices as and when required.

If you would like to find out more, please apply today