Job ID 337163
IT Technician needed to join a very nice school, the successful candidate will be responsible for managing the school's IT infrastructure, including servers, network and software, ensuring high levels of performance, security, and reliability. The Senior IT Technician will work closely with the Operations Manager and Finance Manager, school leadership, teaching staff, and other stakeholders to ensure that the school's IT systems meet the needs of our teachers, students, and admin staff.
The Senior IT Technician will be responsible for maintaining and supporting the school's estate of client machines (laptops, desktops, tablets, etc), classroom AV kit, and printers, as well as managing school-issued student devices. They will also be responsible for leading the progressive development of the school’s IT systems and ensuring that all key systems and services are kept running in line with the school’s business continuity framework
At least 3 years’ experience in IT support.
Expertise in installing, configuring, and troubleshooting hardware, software, and networking equipment, as well as classroom AV and other technologies commonly in use in a secondary school environment.
Experience in maintaining and supporting hardware, software, and network systems.
Experience in troubleshooting and resolving technical issues.
Experience in implementing and managing IT security protocols and measures.
Experience with Windows client and server operating systems and applications.
Experience with Microsoft 365 and related technologies.
Strong technical knowledge of hardware, software, and wired and wireless networks.
Excellent problem-solving skills.
Excellent communication and interpersonal skills.
A high degree of literacy is desirable as well the ability to effectively communicate with a range of users of varying technical ability, both verbally and in writing.
Ability to manage and maintain servers, network infrastructure, and other common school systems (printing setup, CCTV, etc). Excellent organisational and time-management skills.
Familiarity with virtualisation technologies such as Hyper-V. Ability to work independently and as part of a larger team.
Familiarity with Microsoft 365 administration.
At least some experience preferably in a secondary school or similar educational institution would be beneficial.
Being able to clearly explain technical issues to non-technical staff and students would be beneficial. Experience in repairing hardware would be beneficial.
Experience with MacOS/iOS, ChromeOS, Linux, and Android would be beneficial. Experience with SIMS (school MIS system) would be advantageous.
Experience in training and supporting users would be beneficial.
Familiarity with Dell hardware and network equipment would be advantageous.
Familiarity with Ubiquiti network equipment would be advantageous.
Knowledge of educational software such as learning management systems, student information systems, and online assessment tools, as well as exam processes and procedures would be advantageous.
Familiarity with mobile device management (MDM) and BYOD policies would be beneficial