Job ID 248549
IT Technician / IT Support Analyst – Stoke-on-Trent, Staffordshire – Education sector
23-25k + benefits including Training budget, excellent holiday allowance, great working environment
The Technical Analyst will support in the monitoring and maintenance of the computer systems and networks of the schools. This will include responsibility for providing first line technical support, the installation and configuration of computer systems, as well as diagnosing hardware and software faults and solving technical and applications issues, either in person, remotely or over the phone.
Core skills for this IT Support role;
Knowledge and experience of server / desktop virtualisation.
Ability and willingness to undertake necessary general repairs and maintenance
Knowledge and experience of Apple OS or Google Android or Windows
Ability to understand, analyse, and explain ICT to colleagues in an effective non-technical way
Ability to troubleshoot and problem solve technical issues quickly and efficiently for colleagues
Good interpersonal and communication skills, both written and verbal
Experience of working in an education environment
Understanding of client/server architecture and more recent cloud services
Technical knowledge of Microsoft operating systems in particular for managing and configuring school systems
Hands-on experience troubleshooting hardware; ie servers, routers, bridges, switches, hubs, modems, network interface cards
Knowledge & understanding of internet protocols & standards, IP Telecoms principles
As an organisation they will support you in your career aims and can offer a long term path of training and development.
Key words; Support, Networks, Office 365, Troubleshooting, Stoke-on-Trent, Staffordshire, Education, ICT, Technician, IT Support, 1st Line support, Support Analyst, Technical Analyst, ICT Support, Network Support, Stoke, Hanley, Tunstall, Talke Pits, Kidsgrove.
Send your CV to Bethany now – (url removed) or call (phone number removed)
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Erin Associates Ltd is acting as an Employment Agency in relation to this vacancy