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IT Technician

Permanent @Garniche Jobs UK in IT
  • Doncaster View on Map
  • Post Date : November 1, 2022
  • Apply Before : December 1, 2022
  • Salary: $2,500,030,000.00 - $30,000.00
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Job Detail

  • Job ID 271338

Job Description

School based IT Technician

I am recruiting for an experienced School IT Technician to work within schools in and around the Doncaster and Sheffield area – making scheduled site visits to schools and act as the IT Technician for those sites. You may have to a number of different customers during a week and may be required with short notice to change your schedule to meet the demands of the business and visit multiple locations when issues cannot be resolved remotely. You will be exposed to many different school IT environments so an ability to troubleshoot and use your own initiative are a key part of this rewarding role. The School IT Technician is an exciting opportunity for an ambitious individual with strong customer service skills and experience problem solving, to join our ambitious and friendly organisation. A strong foundation of IT server and infrastructure is required.

The School IT Technician will:

Provide effective and efficient communication across all levels of the business
Provide 1st line support to all users of technology
Follow up with customers to ensure full resolution of issues
Set up, deploy and re-image desktops and hardware
Ensure anti-virus updates and Microsoft Security updates are kept current on school networks
Understand and advice schools on: 

Web filtering software and its set up
E-mail filtering software and its set up
Firewall set up and safe access to external 3rd party resources   

Install software as directed and in accordance with licensing legislation
Perform installations of peripheral devices
Provide general maintenance, troubleshooting and technical housekeeping of networks and peripheral devices
Diagnose system errors and other issues
Set up printer hardware
Liaise with 2nd line on server issues to ascertain fixes
Maintain an up-to-date inventory and asset register of IT equipment
Maintain network user accounts, profiles, permissions and the addition and deletion of users
Provide support and assistance, to teaching staff when using IT equipment
Carry out other duties that are in line with the purpose and grade of the job
Maintain each school’s network, including management of daily backups, anti-virus tools and software licences
Handle file, application and hardware maintenance plus related support tasks as required by the school’s policies and as instructed by local staff
Manage and maintain the school’s LGfL 2.0 WAN connection, and act as a Nominated Contact for the school
Act as a liaison between the senior management team of the school and the business
Feedback to sales on cross and up sale opportunities within the customer base

The essential skills for the School IT Technician include:

Strong background within the IT support industry
Troubleshooting experience
MS Office experience (with MS Access preferred)
Mobile technology (tablets & smartphones using Android & IOS)
Networking fundamentals (LAN, WAN, Switches, DHCP & DNS)
Ability to identify hardware/operating system problems and provide a simple report
Active Directory Management
Knowledge of filtering and safeguarding software deployed and its uses
Demonstrate a working knowledge of Windows based software
Experience supporting Microsoft Windows Server 2003, 2008 and 20012, Windows 7 and Windows 8 Professional, Apple & IOS operating systems
A demonstrable knowledge and experience of PC and Server technical support
MS Office experience (with MS Access preferred)
Networking and Communications Troubleshooting experience
Active Directory, Group Policy and Server builds and configurations management
A demonstrable knowledge and experience of PC and Server technical support
Microsoft Windows operating systems and their use in a local area network environment
Cisco and D-Link networking technology
An ability to work closely as part of a wider team and communicate effectively with senior professionals with good verbal and written communication skills – Ability to read and assimilate a wide range of information
Good organisational skills 
An ability to manage time effectively and prioritise workloads appropriately

All applicants for this School IT Technician must have a full up to date drivers licence and own vehicle and have working experience within a school as IT support.

The School IT Technician offers a salary up to £30,000 per annum, 23 days holiday + stats, and pension. Most of the visits within schools will last for half a day and appointments are pre-booked by the office team. For further information on this position please call Claire Lukey on (phone number removed).

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