My client is seeking an experienced IT Technician to join a fast-paced team. This role is more of a senior position working more between 2nd and a little 3rd line and getting involved with 1st line where necessary. There is a high emphasis based on experience with SharePoint, if you have relevant experience it is highly desirable.

Day Rate: 160 p/d (IR35)

Location: Newbury, Berkshire (Driving License highly desirable)

Length: 7-months

Type: On-site

Key Responsibilities
– Support and problem solving, with the technical capability to range from prem and cloud based IT systems, so as to be able to provide technical assistance on system integration.
– As required, maintain department documentation
– In order to align with the operational structures and processes, ability to manage content structures within the internal web platforms (such as SharePoint)
– Setting up and/or taking down equipment for events where necessary
– Prioritise support activities according to importance, urgency, and workload so as to maximise the benefits.
– Provide user application support to assist users in their use of advanced functionality that may be beyond their normal scope.

Essentials
– Domain, AD, Group Policies
– Experience of IT systems problem diagnosis
– High level skills in MS Office applications
– IT enthusiast with the ability to impart that enthusiasm on others
– Good logical technical problem solver able to analyse and resolve problems quickly and effectively
– Good interpersonal skills at all levels
– An appreciation of customer needs and quality of service
– Ability to work with users of all levels of IT capability
– Ability to prioritise within demanding work loads
– Ability to work within agreed deadlines
– Keen attention to detail and accuracy with an appreciation for documenting
– An appreciation of and ability to work within formal procedures and standards
– Understanding of safeguarding policies and procedures
– Understanding of GDPR and its implications

Key Working Knowledge of the following
– DNS & DHCP
– Windows Server 2012R2, 2016, 2019
– SharePoint
– Intune
– Network endpoint security and Firewall/Filtering appliances

Desirables
– SSL, certificates, and MS Certificate Authority
– DBMS, e.g. MS-SQL Server
– Web Servers
– Scripting including PowerShell
– Network routing, vLANs
– Experience of media editing applications with a good understanding of formats, data rates and file sizes and their application.
– Experience of the educational environment, primarily at secondary level.

Systems Currently in use as follows:
– Gigabit switched infrastructure (fibre and UTP)
– Multiple vLAN and traffic management with active monitoring
– Solarwinds Network Performance Monitor
– Wireless services
– Domain services inc. AD, DHCP, DNS, Group Policies, ADFS, Certificates and CAs
– Windows 10, 11, Windows Server 2012 R2, 2016, 2019, and Linux environments
– OS and application deployment
– SAN storage
– VEEAM backup
– RemoteApp and Remote Desktop Services
– Splicecom Phone System and Teams SBC
– Office 365 (including Exchange, SharePoint and Teams being used as a collaborative platform for teaching and learning)
– Intune
– Microsoft Azure
– Firewall and web-filter appliance
– Media applications including Adobe CC
– Cisco Duo
– VMWare ESX