Job ID 249582
We have an excellent opportunity for an IT Technician to join a prestigious organisation based in York city centre. Joining a dedicated support team of 6, the role will involve providing 1st and 2nd line support to a user base of over 1,200 across 3 sites. This is a busy and dynamic role where the successful applicant will work closely with the Systems Manager and Head of IT and receive fantastic ongoing training.
You will join the team and assist in all areas related to supporting, maintaining and developing IT systems and equipment and will troubleshoot technical issues for non-technical users. We are looking someone with a proactive approach to work, genuine interest in IT and great communication skills.
Provide 1stand some 2nd line support to users.
Receive requests through the ticketing system and record these accurately.
Install, maintain and support IT equipment (including printers, servers, telephony equipment and laptops).
Take ownership of technical issues and act efficiently to resolve these.
Assist Head of IT with IT projects.
Knowledge of and experience with IT systems, software and hardware.
Understanding of Windows Operating Systems (10/11), PCs, laptops and hardware.
Experience of troubleshooting technical issues and ideally with ticketing systems.
Office 365 and associated technologies.
Ability to work proactively and prioritise work.
The role will be based on-site in an impressive working environment and the working hours of this role will be Monday – Friday 8:30am – 5:00pm. Benefits include 25 days annual leave plus Bank Holidays, pension scheme (6% employee, 12% employer), free parking, on-site sports facilities and ongoing training and development.
This is an excellent opportunity for an enthusiastic and passionate IT Technician – if this sounds like you, please apply now for consideration. If you would like to discuss the role in more detail, please contact Charlotte Attwood for more information on (phone number removed) /
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