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Junior IT Technician

Permanent @Garniche Jobs UK in IT
  • DN14, Pollington, East Riding of Yorkshire View on Map
  • Post Date : September 13, 2022
  • Apply Before : October 27, 2022
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Job Detail

  • Job ID 250622

Job Description

Junior IT Technician
Location: Pollington
Salary: Competitive, DOE
Contract: Full time, Permanent
We are H+H UK, talented people are our lifeblood and we want you!
We are the market-leading manufacturer of Celcon Blocks having been established as Celcon in 1949, being the first factory to produce precast aerated concrete blocks and screed being built in 1958.
Today we operate across three factories, one in Borough Green and two on the same campus in Pollington, employing over 250 people and enjoying a market share of circa 40% and a revenue in the region of £100m!
As the leading manufacturer of aerated concrete products in the UK, we consistently aim to be the employer of choice, offering an incredibly stimulating place to work!
Through internal training, performance management and the use of external training providers we offer all employees the chance to learn new skills and develop existing ones helping us to maintain and improve the excellent service we offer to our customers!
We are now recruiting for an enthusiastic Junior IT Technician to join our Borough Green site.
Junior IT Technician – The Role:
You will be a part of the UK IT Servicedesk Team, providing 1st line IT support and problem resolution in a timely and mutually agreed manner to users across multiple locations in the UK.
In addition to this you will be responsible for:
* Answering calls, emails and tickets providing end to end daily technical support for all computer end-users; resolving problems promptly and accurately.
* Escalate issues to third party support, as necessary, whilst retaining ownership and bringing about a timely successful resolution.
* Provide training and guidance to end-users on how to operate software and computer equipment efficiently, effectively and safely.
* Installation, configuration, operation, and maintenance of computer systems to ensure ongoing usability of end-user systems hardware and software.
* Install and configure appropriate IT end-user hardware and peripheral devices (printers, scanners, mobile devices, etc.).
* Install and configure appropriate operating systems and application software according to specifications.
* Maintain the Windows Active Directory according to best practice.
* Maintain accurate record/logs of repair and fixes and maintenance schedule.
* Prepare and maintain accurate IT documentation, spreadsheets and records for use across company.
In order to be successful in this role you must have:
* Proven experience as an IT Apprentice or similar position.
* Outstanding customer-service orientation.
* Excellent communication ability.
* Strong organisational and time-management skills.
* Ability to operate tools, components, and peripheral accessories.
* Able to read and understand technical manuals, procedural documentation, and OEM guides.
* Ability to conduct research into PC issues and products as required.
If you feel you have the necessary skills and experience to be successful in this role click on “APPLY” today, forwarding an up to date copy of your CV for consideration in the first instance.
No agencies please