Junior/Graduate Support Engineer (Cyber Security) – Blandford Forum – Up to £30,000 + Benefits
  
We are currently looking for a Junior Support Engineer to work for a leader in the Cyber Security and Telecomms industry.
  
This person will work as part of a project team alongside skilled and experienced individuals. They will use a suite of tools as to develop into an engineering professional and learn to apply them in a controlled environment to ensure projects are delivered on time, to quality and to budget.
  
As part of your personal development, you will receive a range of training to provide and enhance your skills that will broaden your technical skill set as well as providing you with real industry experience.
  
Please note:

Due to the nature of the projects, you will be required to hold, or be eligible to obtain SC level clearance. This requires you to have lived in the UK for the last 5 years
All candidates must have a full UK driving license and access to a vehicle   
Key responsibilities

Be an important member of a dynamic operations team in the delivery and support of a range of Telecommunications and Cyber Security products and services.
Work collaboratively with the engineering Subject Matter Experts (SME’s) and engineers to deliver integrate products, whether it is a new product, new functionality, or resolutions to a problem on an existing product.
Work in a fast-paced environment where you will work on a varied range of tasks such as implementations of projects, new or enhanced products, or Proof of Concepts (POCs) which could be delivered anywhere in the UK or abroad.
Support all project activities within the team to ensure delivery of testing, installation, and support across a wide and varied customer base.
Supporting key tasks of deploying, maintaining, and managing testing laboratory and production systems (both hardware and software) to ensure availability, performance, scalability, and security of systems.
Creation and/or improvement of procedural documentation required for the delivery of projects.
Completion of operational system checking documents used to ensure repeatable and diligent implementation processes.
Able to quickly understand the product ranges and deployments to provide outstanding support to our customers.
Provide and apply product troubleshooting and problem solving across our platform and application domains.
Be able to understand the importance of key Service Level Agreement (SLA) agreements, metrics, and algorithms and support the management of them where appropriate.   
Background/Skillset
Essential:

Good Customer Service Skills
Able to work in a fast-paced environment
A knowledge or interest of PC and server hardware
Ability to manage multiple priorities
Willing to learn and adapt to new technologies   
Desirable:

Linux knowledge and experience
Experience with network monitoring systems
Understanding of common network/protocol stacks
Ability to use Wireshark to read/analyse packet contents
Network based traffic generation experience
Exposure to MTX/Server switch room environments
ITIL or similar support model exposure
JIRA experience