Network Analyst

Salary – £34,000 to £39,000 depending on experience (Plus Bonus, Plus pension)

Location – Cannock, Staffordshire with flexible and hybrid working

Hours – Full time, 40 hours per week, Monday to Friday

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who sees the world in a similar way to take up an exciting Network Analyst role in our IT team.

Because of our responsibility when it comes to leading change, resourcing takes every single one of us, and this is how you can play your part, and if you're customer-focused and technology-driven, this role will suit you perfectly.

It doesn't matter if you're looking to overhaul the industry, or just do a good day's work. We know that everyone here at Veolia can help us work alongside our communities, look after the environment in small and big ways, and contribute towards our inclusive culture.

What will you be doing?

As a Network analyst you will be responsible for monitoring the Veolia UK and Ireland voice and data network, analysing problems, performing troubleshooting and incident response on the system, communicating with 3rd party suppliers, site technicians, and tracking problems through to resolution.

The Network Analyst will report directly to the Technical Communications Manager and will play a pivotal role in supporting the UK and Ireland Business network support.

Monitor, troubleshoot, and track all network issues.

Assist in the development of departmental processes, maintaining and improving on the ISO/IEC 20000 and ITIL levels of quality already achieved.

Develop and implement measures for the proactive and reactive monitoring of network and voice services, report against and to troubleshoot areas of poor performance and identify effective solutions for their remediation using the range of available tools, Solarwinds, Cisco DNA and more.

Ensure the Communications team supports the successful delivery of business projects and BAU support, whilst adhering to SLA targets and management escalation, proactively monitoring the Veolia UK and Ireland Network systems.

Through a process of continuous monitoring and measuring to identify areas of strength and opportunities for development and report recommendations for improvement to the Infrastructure Principle.

Define, monitor, measure and report quantitative and qualitative metrics for the objective assessment of service standards and seek opportunities for their improvement.
What are we looking for?

ITIL Foundation.

One or more certificates in : CCNA, CCNP, CCSA, AWS Practitioner or Solutions Architect.

Appropriate level of technical experience working with network and voice/UCaaS technologies.

Experience of managing and delivering services using the latest industry technologies, SDWAN networks, Cisco LAN/DNA, Checkpoint firewalls, Meraki Wireless networks, AWS Cloud based services – its network service configuration and such functionality.

Practical experience of ITSM service tools, implementing and employing the principles of ITIL Service Management framework and its complementary quality standard ISO/IEC 20000.

Driving licence – would be beneficial as some site visits are required.
Our promise to you

Here at Veolia, we know that a genuinely good role goes both ways.

So alongside your salary or hourly pay, you'll get 25 days of holiday alongside an extensive benefits package, which includes our market-leading pension and share scheme, alongside a range of employee discounts. Also to help you further, we provide mental health and financial support, so you can lean on us whenever you need to.

Apply today, so we can make a difference for generations to come.

Here at Veolia, we're proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully