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NOC Engineer

Permanent @Garniche Jobs UK in IT
  • Hemel Hempstead, Hertfordshire View on Map
  • Post Date : November 9, 2022
  • Apply Before : December 11, 2022
  • Salary: $3,600,042,000.00 - $42,000.00
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Job Detail

  • Job ID 261655

Job Description

NOC Engineer

Hemel Hempstead

£36,000 – £42,000

NOC Engineer required to join a leading technology partner who specialises in delivering exceptional IT Services with the goal to make infrastructure more straightforward and productive for their customers. The ideal candidate will come from a 2nd line background and share the company’s values on using technology to transform their customer experiences.

Some of what you will be doing:

* Assisting 1st line in day-to-day duties in both productive and reactive escalations

* Updating tickets in a smooth and efficient manner

* Owning and managing tickets for Problems, Incidents, Changes and others for managed customers and non-managed devices

* Escalating tickets to 3rd line when required following the escalation process

* Maintaining documentation of Managed Service Customers

* Occasionally acting as Technical Lead when needed to make important decisions

Ideally, your skills and experience will include:

* Adaptable communication style for various stakeholders, peers, and customers

* Showcase passion for technology

* Strong observational skills

* Minimum CCNP certification

* Minimum CCNA certification

* ITIL/Change management or similar

* CCNP Routing and Switching

Company benefits:

* Private Medical Insurance

* Pension Scheme

* Tech Scheme

* Investors in Personal Development

* Additional benefits: shopping discounts, flu vaccination discounts etc