JOB TITLE: On-Site Technical Analyst

SALARY: £30,000- £34,000 per annum

Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, Medicash, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program

Established in the 80’s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home.

LOCATION: Welwyn, Hertfordshire

JOB SPECIFICATION: On-site Technical Analyst

This role is based at one of our customer sites, working as the first point of contact for all incidents and requests. You will be dealing with all walk-up related issues from our customers and also acting as a stand-alone helpdesk analyst for all phone and email requests.

Your main duties will be the following: On-site Technical Analyst

Being the first point of contact and dealing with all customer walk-ups for any IT related issues that occur on site.
Logging all customer incidents and requests via our ticket system and resolving problems in line with service level agreements.
Being the forefront of XMA at a customer site and dealing with all IT related queries on the specific site
REQUIREMENTS: On-site Technical Analyst

You will have at least 12 months experience within a technical role, specifically on a helpdesk.
As a stand-alone role, you will need to be competent and able to work with your own initiative to get resolutions to all technical queries on-site.
Experience with an ITSM tools, Ivanti or Service Now.
You will need an enhanced DBS check to work on this site so you will need to be happy with this
KEYWORDS: On-site Technical Support, On-site Technical Analyst, 1st Line IT Support, 2nd Line IT Support, 2nd Line, Level 2, 2nd Level, 1st Line, 1st Line Helpdesk, 1st Line Technical Support, Technical Analyst, 1st Level, Level 1 Technical Analyst, Helpdesk, Ivanti, Service Now, ITSM tools

At XMA we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.

XMA is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, colour, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, or any other status protected by applicable law.

We are registered disability confident committed and as such, we will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process.

If you have any such requirements please do not hesitate to contact Lucinda Okunor our Diversity and Inclusion Manager