Job ID 271468
Brewster Partners are working with a leading Managed Service Provider, based in the Chesterfield are with an Onsite Field Service Engineer role.
This role is required in the head office on a Monday, then the travel is required between Sheffield, South Yorkshire and the East Midlands or at home for the rest of the week.
This position will provide onsite technical support to the clients customers and also assist our service desk remotely. A good technical knowledge is essential to ensure incidents and problems are dealt with quickly and efficiently. A desire to provide exceptional customer service at all times is a must along with an understanding of the commercial goals of the business as a whole.
Provide service desk support for incidents related to hardware, software, network connectivity and application services to a wide variety of external customers.
Manage and own incident tickets via our Autotask ticket management system, providing customer updates to agreed timeframes.
Triage and resolve incidents to stringent customer defined SLA's.
Drive service improvement within the service desk to improve first time fix resolution times.
Communicate clearly, effectively and in a timely manner with all customers.
Create and maintain accurate documentation within the centralised management database.
Provide any on-site support to resolve customer service outages as required to meet SLA's.
Continue to develop technical knowledge and skillset through formal training, informal training and hands on practical experience.THE PERSON:
Minimum Level 3 IT qualification and 2 years' experience in a 1st or 2nd Line role within a service desk environment.
Good knowledge of Windows Server, Virtual environments, MS Windows, Networking LAN, WAN, VPN and Wireless, Active Directory, Antivirus.
Cloud hosted O365 skills required.
MS Exchange and Outlook management skills required.
Knowledge of data backups and schedules including VEAAM and Cloud hosted services.
Demonstrated PC hardware/software trouble-shooting skills.
Excellent team player with proven mentoring capabilities.
Excellent communication and interpersonal skills; professional telephone demeanour.
Strong customer service skills and attention to detail.
ITIL knowledge preferred or certification would be desirable.
Patience, ability to work under pressure and good organisational skills
The ability and desire to develop the role and make it your own
THE BENEFITS: TBC
Brewster Partners Office Support & Technical Recruitment is a division of the Brewster Partners Recruitment Group focusing on the recruitment of talent in administration, business support, HR, sales, marketing and purchasing in South Yorkshire, West Yorkshire, East Yorkshire, North Yorkshire, North West, Lincolnshire, Nottinghamshire and the Midlands. If you are interested in discussing this job in more detail or any other aspect of office support and technical recruitment we would really like to hear from you. Please visit our website at Brewster Partners for more information