Job ID 309446
Do you have technical and service support experience, and are you seeking a new job in Central Birmingham? Deerfoot IT Recruitment is helping a collaborative company recruit an Onsite Technical Support Engineer, and the role comes with a salary of up to £35k pa.
As a Onsite Technical Support Engineer, you will enhance the customer's overall IT experience by providing technical and service support whilst meeting all agreed customer and departmental KPI and SLA targets. The function will include responsibility for supporting, managing and maintaining technical services with the Account Management and Proactive Engineering teams.
In your first few weeks in this Onsite Technical Support Engineer role, you can expect to:
Provide technical and service support by taking calls, customer walk-ups and direction from operational and management teams, handling the resulting incidents or service requests and using the incident management and request fulfilment processes in line with technical support objectives
Provide excellent customer service providing proactive, reactive, and service management to achieve high levels of customer satisfaction through advice, guidance and technical support within SLA and business KPIs
Develop and continuous improvement of Auras managed services to increase the company's managed service portfolio to increase customer satisfactionTo apply for this technical support role, you will need demonstrable experience of working with multiple technologies within a managed service provider. You will also require the following:
At least 24 months of experience working with technical teams in a multi-tiered environment
The ability to demonstrate customer-centric service delivery
Experience in a high-ticket volume incident management environmentIf you're looking to impact and create change positively, you will be rewarded with an excellent salary and benefits package for your inclusive and committed approach.
If this Full-time Onsite Technical Support Engineer job in Birmingham motivates and inspires you, don't hesitate to get in touch with Deerfoot IT Recruitment today. We'd love to help you get your next role.
Deerfoot IT Resources Ltd is one of the UK's leading IT Recruitment Agencies, trusted by many of the UK's leading employers. Established in 1997, we have over 25 years of experience as IT Recruitment Specialists. We will never send your CV anywhere without your authorisation and only after you have seen the complete details of this opportunity. Deerfoot is acting as an employment agency in relation to this vacancy. Each time Deerfoot sends a CV to a recruiting client, we donate £1 to The Born Free Foundation ((phone number removed)). Deerfoot is also climate positive in partnership with Ecology