Role: Operational Technology Systems Manager
Location: Worthing – hybrid working available (minimum expectation once a month)
Salary & Benefits: £85-£90k per annum + £400pm car allowance

OT Systems Management is a key portfolio our clients Business Technology Services department serving core waste and water operational systems services including Telemetry system management, meter reading management, asset operations, site facility management, event management, SEMD system alarms, IIOT and operational strategy.

This role is accountable for managing the delivery of services and changes; providing development, technical and functional leadership to support transformational programmes of works for key operational systems including Telemetry, SUREVIEW SEMD, IMMIX, OSISoft PI, ThingWorx and IIOT. This role is accountable for leadership in operational system domains by leading on stakeholder management, KPI delivery, solution delivery (business, functional and technical) for key and associated operational systems directly and indirectly with support from the team.

Scope of role:

Line management of Operational Systems team either directly or indirectly via managers leading to achieve organisational goals
With support from the relevant leads and virtual centre of excellence, this role is accountable for the development and maintenance of an OT Systems strategy. In support of this, they will ensure that a prioritised roadmap and delivery timeline for new and improved capability and functionality is developed in line with the strategic roadmap, business demands and budget
Effective management of all OT Systems Applications, functional and technical resources directly and indirectly; working globally in a matrix management ecosystem to help ensure adherence to SLAs/OLAs and agreed KPIs
Leading and championing the culture and implementation of agile and DevOps practices and environment
Ensuring all governance and control is followed by their teams
Accountable for the quality, availability, and supportability of BTS OT Systems service delivery, working with colleagues across BTS and the wider IT & Data Department to deliver a 24 x 7 support service to colleagues
Work with the extended teams to optimize a 'global' consistent support model, technical and service catalogue for agreed standard support services; collaborating closely with the Strategy & Architecture Team, Support Teams and Service Delivery Management to develop fit-for-purpose Service Level Agreements (SLA's) and Operational Level Agreements (OLA's) that meet with the business expectations and IT budget
Identifying, agreeing, and embedding a performance management culture within the team with a key set of metrics whilst driving through continual service improvement.
Working with internal and external stakeholders for audit and compliance needs across Operational Systems capabilities.

Experience and capability requirements:

10+ years of management experience with specific focus in a Utilities OT environment with multiple years of experience managing team managers; particularly in a geographically dispersed and matrixed managed organisation??
Demonstrable experienced in managing a global OT Systems support competency centre, or similar sized support group with deep knowledge and experience in managing complex ecosystems across various platforms and integration services
Ability to quickly establish rapport and credibility, and to influence at all levels in a highly cross-functional, matrixed organisation?
Ability to function at a senior management level in an environment that is ever-changing, adapting to the demands of a growing and changing Business
Ability to empathise and work effectively with stakeholders at all levels
Demonstrable experience of managing their teams within complex and demanding environments
Encourage and implement strategies for achieving throughput maximisation and risk minimisation
Disposition to embrace challenges and display a strong creative flexibility whilst maintaining focus on the required product

Qualifications:

Bachelor's degree in computer science, control systems engineering (or similar) is desirable
IT Service Management ITIL v4
MSP desirable
Agile/SCRUM desirable

Applications closing soon, please apply to discuss this role in more detail