Job ID 192421
Service Centre Delivery Excellence – Risk Manager
Up to £55,900 per annum
18 month contract
Role is fully remote, but they welcome you to any of their UK based offices – London, Reading, Edinburgh, Glasgow
Working for one of the World’s best known technology company’s we are looking for an experienced and highly skilled Risk Manager to work within Service Centre Delivery Excellence.
The DExM is responsible for leading and managing the Service Centre Risk and Compliance Programme which aims to reduce legal and financial exposure, protecting and enhancing Service Centre reputation and credibility and therefore safeguarding our Connected Customer Experience.
Key responsibilities will include:-
Securing senior management’s support
Coordinating and overseeing the Business Impact Analysis Process
Ensuring effective stakeholder engagement; establishing Subject Matter Expert panels
Conducting the Risk Assessment process; Risk Identification, Risk Analysis, Risk Evaluation
Overseeing the identification and selection of Business Continuity strategies
Coordinating and overseeing the development of Business Continuity Plans;
Developing and maintaining an exercise and testing programme
Ensuring/delivering appropriate training
Evaluating the business continuity documentation and capabilities
Monitoring and reviewing the performance and effectiveness of the BCMS
Embedding the BCMS values in the Service Centre culture
Service delivery quality improvement
Tracking initiative progress through strong project management skills.
Monitoring delivery to drive root cause focus for persistent issues and determine RCA remediation effectiveness.
Leading Delivery Excellence initiatives with a customer experience mindset.
Service Centre Brand improvement through enhanced service delivery quality and responsiveness.
Stakeholder management: Identifies and develops strategic relationships with new and existing customers, partners, or internal groups to enhance strong networks and open communications. Actively building, and nurturing trusted relationships.
Success in this role will require a high degree of collaboration across Service Centre and key business partners. At a time of significant global organizational and business model change, the successful candidate must be willing and able to navigate an environment where ongoing change will continue to be the norm so ability to deal with ambiguity is key.
Skills and experience required:
Someone who has 2 – 3 years hands-on risk management (risk management program, programmatic risk and compliance management.
Program/PM background in delivering excellence (quality and performance initiatives) but the key aspect is managing risk across the Service Centre.
ISO31000 Risk management for ISO Standards
ISO22301 Business Continuity would be an advantage