Job ID 235522
Root Cause Analyst x2 – Staffordshire Hybrid (3 Days a week WFH)- £40,000-£44,000
Gleeson Recruitment Group have just been briefed on two exciting Root Cause Analyst roles working with an industry leading client based in Staffordshire who are looking to take on a confident and competent, intermediate RCA for a full time permanent position in a friendly and positive team.
We are looking for an experienced RCA to focus on customer journey with a view to help with work and data mismatches looking at processes and improvements from an operational point of view, utilising reports that call out process failures as well as, understanding issues and how to fix them. The RCA will need to have a strong character, methodical approach with a versatile background in various divisions / areas as an RCA.
To be a natural strategic thinker implementing best practice, improving business user experience, and adding value to the business.
To be a thorough planner and self-manager with planning and managing stakeholders' expectations daily.
Strong communications and stakeholder management skills (listening, influencing and persuasiveness able to deal with all levels.)
Able to manage projects across people, process, technology, governance to meet the business users needs and outcomes.
Good knowledge of processes, policies and procedures of the business.
Display excellent analytical and an informed, evidence-based approach.
Excellent written and verbal communication skills, with the ability to talk to and present to a range of audiences.
Strong IT, data and business processes knowledge and skills.
Excellent planning and organisation skills.
Excellent understanding of multiple RCA methodologies.If interested, please apply below!