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SC Cleared Service Desk Analyst

Permanent @Garniche Jobs UK in IT
  • Milton Keynes, Buckinghamshire View on Map
  • Post Date : August 30, 2022
  • Apply Before : September 30, 2022
  • Salary: $2,300,025,000.00 - $25,000.00
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Job Detail

  • Job ID 235484

Job Description

SC Cleared Service Desk Analyst
Salary- £23,000 – £25,000
Job Type- Full Time (Remote)
SC Clearance Required

We have partnered with a market leading Technological Service Provider to find a Service Desk Analyst based near to Milton Keynes. A successful candidate will meet the following criteria:

In this role you will be doing:

*To provide a focal point of communication and technical escalation
*To liaise with all other internal departments and external partners
*Co-ordination of all service functions within specified range
*To vet and provide effective resolution of incidents; using a sound knowledge of networking architecture and protocols to assist with the troubleshooting.
*Follow procedures relevant to job role
*To act as a strong mentor and guide to all other Service Desk Analysts
*Perform administrative duties where necessary
*Contact with end customer, third parties and internal resolver groups.
*Be vigilant for possible fraudulent activity and if necessary, raise a security incident report using the template accessible via the corporate Intranet.
*Periodically review Daisy Security Policies – centrally hosted on the Intranet – to ensure full compliance with current legal, regulatory and company requirements.
*Carry out any 'ad hoc' assignments as and when required.
*To be compliant with health and safety company policy and legislation.

Qualifications:

*Technical Helpdesk experience – 3 years
*Customer Service experience including a good telephone manner – 2 years
*A thorough working knowledge of Windows Vista & Windows 10.
*MS Office, Outlook, LocalRoaming profile, Active Directory & Exchange as well as experience of remote support.
*Knowledge of hardware – Desktop PC's, Laptops & Printers
*Appreciation of networking technologies & protocols, e.g. Routers, Hubs, Switches, TCP/IP
*Currently working towards an MCSA/E or CCNA accreditation.
*Making informed decisions
*Communication
*Team Work
*Assertiveness
*Self-motivated
*Able to use own initiative
*Ability to work under pressure
*Attention to detail
*Co-operative
*Flexible working attitude
*Team player
*Tact & diplomacy
*Reliable and Honest

Full JD available upon application.

ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy