Second Line Support Engineer

Permanent @Garniche Jobs UK in IT
  • Warrington, Cheshire View on Map
  • Post Date : January 12, 2023
  • Apply Before : February 27, 2023
  • Salary: $3,000,035,000.00 - $35,000.00
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Job Detail

  • Job ID 306902

Job Description

Job Title: 2nd Line Support Engineer

Location: Daresbury

Salary: £30,000 – £35,000

My client are a fast-growing technology company in Daresbury and are seeking a 2nd Line Support Engineer to join their team. This is an exciting opportunity for an experienced professional with a background in providing technical support to join a dynamic and innovative organisation.

Key Responsibilities:

Provide second line technical support to clients via telephone, email, and remote access.
Troubleshoot and diagnose software and hardware issues.
Resolve more complex issues that have been escalated from the 1st line support team.
Ensure all client issues are logged and tracked in the ticketing system.
Communicate effectively with clients to ensure they are kept informed of progress and resolution.
Provide training and guidance to clients on the use of the company's products and services.
Participate in the implementation and maintenance of IT infrastructure, including servers, virtualisation, and networking.Key Requirements:

Experience in a similar role, ideally within a law firm or MSP.
Strong technical skills in troubleshooting and diagnosing software and hardware issues.
Excellent communication and customer service skills.
Ability to work well under pressure and prioritize tasks effectively.
Experience with remote access tools such as TeamViewer and Remote Desktop.
Knowledge of Windows and Microsoft Office products.
Experience in networking, virtualisation, and servers.
A relevant IT qualification would be an advantage.
Zendesk
Citrix
Azure/ Active DirectoryBenefits:

33 Days Holiday
Holiday trade scheme
Cycle to work scheme
Private Free parking
Summer/Christmas events
Enhanced paternity and maternity pay
Birthday Off
Private HealthcareMy client offer a competitive salary package and benefits, as well as opportunities for career development within the company. If you are a motivated and skilled 2nd Line Support Engineer looking for a new challenge, we would love to hear from you.

Please apply with your CV and a cover letter highlighting your suitability for this role.

Commutable from: Runcorn, Daresbury, Widnes, Warrington, Liverpool, Frodsham, Northwich, Chester, Lymm

Key words: 2nd Line, second line, IT Support, IT analyst, service desk, help desk, support desk