Job ID 248570
Senior Applications Support
Dublin, Ireland (Hybrid Working)
Great opportunity to work as Senior Application Support for a high profile , well-loved brand within IT Service Company based out of Dublin.
Resolve incidents in a timely, efficient and professional manner.
Troubleshoot issues in a logical way following proven methodologies/best practise.
Take ownership for listening to, understanding and resolving customer issues.
Resolve problems within required timescales.
Escalate problems to the team leader in a timely fashion if required.
Follow documented business processes and adhere to customers service level agreements.
Provide clear and professional communication with customers.
Document actions taken in resolving new customer incidents.
Provide written or verbal work instructions.Required Skills :
7+ years working experience in IT
Excellent SQL skills – mandatory core skill
Strong understanding and knowledge of Unix/Linux
Excellent understanding of relational databases (PostgreSQL, Oracle)
Desired knowledge of Wildfly, AWS, Apache and Unix scripting is an advantage
Good Understanding of XML-based web service protocols, e.g. SOAP
Experienced in using a defect management application, e.g. JiraIf interested and would like to find out more please send your CV to .
Project People is acting as an Employment Business in relation to this vacancy