Senior Desktop Engineer

Contract @Garniche Jobs UK in IT
  • Luton, Bedfordshire View on Map
  • Post Date : January 12, 2023
  • Apply Before : March 1, 2023
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Job Detail

  • Job ID 306755

Job Description

Position Details:

Job Title: Senior Desktop Engineer

Nature of Hiring: Contract (Inside IR35)

Work Location: Luton, UK

Job Description:

Deskside/Field Services Lead will be heading a team of 10-20 technician and will be responsible for their productivity, technical skill development, leave, behavior amongst other things. This Deskside Team Lead position requires periodic night and weekend work to ensure the success of the Deskside Support operation. The selected candidate will have responsibilities in this role include, but are not limited to the following:

* Leads a staff of Deskside Support Technicians to ensure the successful attainment of Service Level Agreement metrics.

* Lead will be responsible for the hygiene associated with the tickets assigned to his team

* Defines and sets team direction and provides guidance to members of team.

* Responsible for the inventory control as well as AMDB accuracy of their site/sites

* Leads the installation and support of PCs, laptops, printers, peripherals, mobile device, iPad, meeting room equipment and connected equipment in an IT Enterprise environment

* Assists Deskside teams with the application of basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.

* Applying a thorough knowledge of network configuration and troubleshooting techniques such as TCP/IP, WINS, DHCP and DNS within Windows- 7 operating system and Windows 10 to resolve customer workstation issues.

* Work FSO partners/supplier to provide dispatch support.

* Plan and execute short term projects including project panning, resource fulfillment, service fulfillment before timeline