Senior ICT Consultant

Northolt, London

£27,000 – £32,000

Benefits: include pension scheme, eye care voucher scheme, cycle/e-bike scheme, mental health first aid and employee assistance programme. Due to the location of some of the schools, it is essential candidates have a driving licence and have their own vehicle.

Our client are looking for and enthusiastic and motivated Senior ICT Consultant who has a real flair for technology mixed with a passion for providing exemplary service to our customers to join our expanding team in London (North)

The successful candidate will support a secondary school maintaining all IT hardware and services across the school sites as well as helping the school improve the standard of their ICT provisions and enable them to deliver effective teaching and learning through ICT solutions.

You will facilitate communication between your schools keeping them up to date with what services can offer and manage the accounts of your customers. You will be very competent in maintaining school computer equipment, installing new and existing software across the network, provide technical support for users and resolve identified technical problems. You will also have exceptional knowledge of common user applications and excellent experience of using Microsoft Office365.

The ideal candidate will have at least 2-3 years' experience in working in a previous ICT Technician/2nd Line Support preferably in the education sector although not essential.

You will be passionate about IT with a strong technical background, be self-motivated and enjoy providing excellent customer service. This role requires you to be a team player, have strong communication and organisation skills along with a courteous manner with the ability to explain technical issues in layman's terms to our customers.

You should be able to work independently and have an aptitude for problem solving and a proactive approach to identifying ways to improve services provided by your team.

Responsibilities include:

Work as part of the team to handle 2nd/3rd line requirements, ICT emergencies & school complaints.
Resolve and manage any technical issues that impacts the running of the school's function by providing robust technical solutions.
Provide internal network support.
Help with the support/mentoring of the 1st/2nd support roles.
Enforcing and monitoring in line with School policies
Internal staff training
Lead on the installation or repair of computers with standardised applications and networking software, diagnosing and solving problems that develop in their operations.
Responsible for a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware)

Skills/Abilities

Windows Server, Active Directory and Microsoft Operating Systems
Virtualisation Technologies – particularly HyperV
Cloud Technologies – Office365/Azure
Experience of leading on installations of servers and networks
Ability to make proactive decisions when an ICT emergency occurs.
Outstanding levels of customer service with positive & pro-active communication skills both verbal and written
Flexible and adaptable
Friendly and approachable
Excellent team player
Able to work independently and good at planning and organizing own time effectively.

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

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Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position