Senior Infrastructure Engineer
Cheltenham/ Hybrid
£48,000

We have a great opportunity for an experienced Senior Infrastructure Engineer looking to take the next step in their career. Due to being a senior role, you will need to have experience in escalation management, and work prioritisation.

Responsibilities:

To provide 3rd line IT Support to the UK IT Business:

* Lead and deliver 3rd line operations/business roadmap projects

* Troubleshoot and remediate infrastructure issues

* To provide an escalation point for 1st and 2nd line support tickets

* Solve business problems using automation and other innovative IT solutions

* Mentor and support IT Support Engineers and junior colleagues

Required skills and knowledge:

Essential:

* Configuring, maintaining, and troubleshooting Microsoft-based on premise and customer facing systems

* Configuring, maintaining, and troubleshooting VMWare ESXi infrastructure

* Management of Firewall Policy and VPN configuration (ideally Checkpoint and Fortinet)

* Configuration of LAN/WAN/Wi-Fi Networks including experience in Switch configuration and management (ideally Cisco, Watchguard)

* Experience in SAN storage provisioning and management (ideally HP Nimble, IBM)

* Experience in IT automation (ideally PowerShell)

* Previous experience of working in a 2nd line IT Staff Support role working with end user systems and applications.

Advantageous:

* Experience working with Linux

* Configuration and management of monitoring and logging solutions (ideally PRTG)

* Good knowledge of cloud technologies (ideally AWS)

* Working with a Kanban style project board (ideally Jira)

* Experience of documenting processes, procedures, and user guides

* Ability to conduct meetings and minute them where required