Job ID 338247
Are you looking for a new exciting opportunity working as a Senior Infrastructure Engineer for a Managed Service Provider to be based within travelling distance of Oxfordshire on a Hybrid set up?
Our client is a managed service provider that are fast-growing, high touch IT consultancy, experiencing year on year growth and always on the lookout for talented individuals to join and grow with them.
You will need to demonstrate initiative and have excellent lateral-thinking and problem-solving skills with a strong will to make a difference.
+ To manage onsite technical matters
+Management of SLA’s
+Be able to provide onsite and remote technical support to an extensive client base.
+ To install and maintain IT and communications systems in line with specifications
+ Provide 3rd Line diagnosis and resolution, maintaining a high level of 1st-time fixes.
+ Be able to provide appropriately to technical issues raised, through resolution or escalation.
+ Plan and manage the workload to ensure contractual SLAs are met.
+ To log all service tickets received via telephone, email and service portal.
+ Be able to maintain the appropriate client site documentation for each designated client.
+ Be able to provide efficient customer service to a vast client base.
+ Work in accordance with company values, policies, procedures and standards.
+ Experience with key technologies, such as:
Cloud Technologies / Azure / AWS
Networking / Firewalls / Switching & Routing / LAN, WAN / Network Builds
VMware / Hyper V / vSphere – Building Virtual environments
MDM / Intune / Cisco
VoIP / Telephony
Salary – £45,000 – £50,000