Job ID 306719
Senior IT Engineer
£35,000 – £45,000 + Holidays + Hybrid + Progression + Pension
An amazing opportunity for an established Senior IT engineer to develop in an established and growing company, where you will be responsible for ensuring the highest standards of customer service is being delivered to all customers and being am escalation point for all the engineers.
The company are a privately owned business and have been established for years providing technology solutions, IT support and software to the education sector. Also, providing similar support to SME, cooperates and other individuals. They are a multi-million pound turned over business and have achieved natural growth in recent years.
In this role you will be responsible for assisting 1st/2nd/ 3rd line and provide remote support escalation for customers. This is an office-based role so you will have to be able to nurture the team as well as being able to get active with the Management team. Be able to assist in the service metrics when needed.
The ideal candidate will have previous experience as a Senior It Engineer as well as being able to work in a team to deliver projects and provide excellent customer service. Have a good knowledge of Windows Servers and desktops including networking. Experienced in technologies such Intune, Azure, Active Directory, Office 365, and Group policy. Have virilisation experience on Hyper-V.
A fantastic opportunity to be able to use your senior experience on developing the service desk team, work with an established company and further your IT career with the company continuously expanding.
5 + years of IT experience , 2+ years in management
Strong knowledge of Hyper – V, Windows Server 10, Azure and Active Directory
Previous experience in managing and working being the escalation point for the service desk team
Experience working in a ITIL framework
Able to work onsite 5 days a week
Overseeing service desk escalations and ensuring tickets are picked up according to SLAs and KPIs, acting as the technical escalation point for the service desk team.
Organise and structure the job training with the Senior Management members
Conduct and attend regional visits with existing customers
Improve the efficiency of the customers infrastructure and cloud systems
Reference Number: BBBH(phone number removed)
To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Mo Islam at Rise Technical Recruitment.
This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency.
Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from engineering candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed