Job ID 342963
Senior IT Engineer – 3rd Line. Circa £45k – £50k. 6 Months Fixed Term. Hybrid – ideally 2 days a week onsite / May consider Fully Remote. West London. T6/MN/(phone number removed).
Global organisation is seeking to secure a Senior IT Workplace Engineer.
Support the design, build, testing & deployment of client workplace solutions.
Management & development of the Microsoft Windows Client – remote support & monitoring the solution.
Windows 10 or 11 implementation & rollout.
PowerShell scripting – Build & maintain complex scripts using PowerShell to automate tasks where required
Provide 3rd level support to the 2nd level support team.
Management & development of the Global IT Workplace management backend systems – Microsoft Endpoint Manager & Microsoft SCCM.
Ensure operation, update, documentation & interaction of client management infrastructure and tools – Microsoft SCCM, Microsoft Azure, Microsoft Intune, Active Directory, Advanced Group Policy Management.
Transfer & training of the global 2nd level support team.
Ownership of Microsoft Windows Client operating system & hardware.
Remote support & desktop end-user support – utilizing Windows Client remote support (ConnectWise Control) & monitoring solution (Nexthink).
Ongoing development of the Windows Client & adaptation of the Microsoft Evergreen process.
Coordination and realization of the software packaging & implementation.
Troubleshoot complex problems by Root Cause Analysis and evaluating solutions in conjunction with 2nd level team.
Ensure Workplace Incidents & Service Requests are maintained in ServiceNow.
Creation of KPI reports in client management.
Coordinate with external partners.
Build & maintain relationships with key internal & external contacts.
Technical Skills Required:
Microsoft Windows Client Systems – Strong knowledge.
Windows 10, or Windows 11 implementation & rollout – Strong knowledge.
PowerShell scripting – Build & maintain complex scripts – Strong knowledge.
Microsoft 365 Services – Strong knowledge.
Endpoint Manager, SCCM in a distributed environment – Strong knowledge.
Active Directory Architecture & Azure AD – Strong knowledge.
MDM – Intune – deploying mobile apps iOS & Android – Strong knowledge.
Experience with emerging technology, such as Cloud computing & Unified Communications.
Strong problem-solving ability.
Technical writing ability.
Effective communication skills.
Self-organization skills – ability to prioritize the daily workload.
Ability to work under own initiative & communicate effectively at all levels.
Ability to provide relevant training for IT employees when required.
Take ownership of new technologies adopted by the company.
Manage your own work area in the absence of or guidance from the line manager.
Ability to work under pressure – work to tight timelines and when faced with business-critical system issues.
Ability to delegate work to third party Consultants when required.
Collaborative approach to teamwork – flexible & reliable team member.
Keywords: Senior IT Workplace Engineer, Windows 10, Windows 11, PowerShell Scripting, Microsoft 365 Services, Office 365, Endpoint Manager, SCCM, MDM, Intune, iOS & Android, Azure AD, Active Directory, 3rd Line Support, Hybrid, Remote Working, West London, Fixed Term, T6/MN/(phone number removed)