Senior IT Support Analyst – City of London

The Senior Support Analysts provide Senior Support capability within a busy customer facing environment, delivering onsite support for all aspects of Client Technology including but not limited to – Desktop support, Teams meeting technologies, Networking, Software deployment, Patching, Device building, and Cloud endpoint management. Senior Support Analysts support the internal customer and ensure completion of incidents, service requests and tasks within the agree organisational level agreements.

Your main responsibilities in the role will be to:

* Provide Senior Technical support of the client desktop environment and software products

* Work on nominated projects and departmental goals as required

* Be responsible for the upkeep and build of a variety of devices, including but not limited to Microsoft Windows devices, Apple mobile devices and associated software

* Undertake the maintenance and continual service improvement of Software, systems and client technology

* Assist with ensuring escalations are reviewed/mitigated, and where necessary escalate relevant matters to prevent customer dissatisfaction or operational failures

* Maintain an up-to-date record within the Information Technology Service Management System (ITSM) including company assets

What you’ll get in return:

* 25 days holiday

* Discretionary bonus scheme

* Employee assistance programme

* Annual holiday buy (up to 3 extra days)

* Salary sacrifice benefits

* Annual benefits reviews

* Professional qualifications and study support

The successful candidate will have a good mix of the following:

* MCDST certification or equivalent, or a demonstrated ability to act as a technical senior within a team

* An understanding of ITIL

* Expert knowledge, understanding, and experience of common computing principles and technologies

* Excellent problem solving and interpersonal skills, capable of working to deadlines, high level of attention to detail, and have a keen desire to learn and progress

* Expert knowledge of Microsoft based operating systems with emphasis on Windows 10/11 with Office 365

* Previous experience working within a fast-paced client facing support environment

Please apply either by using the link provided or by emailing your CV direct to me. Alternatively, you can call for more information on the number shown below.

Easton Haines Consultancy is a specialist recruitment business for the IT industry. No terminology in the advertisement is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment Agency, and when advertising temporary or contract vacancies we are acting as an Employment business.

Please note that, unfortunately, due to the high level of applications, we are only able to respond to those candidates whose CVs match the job requirements.

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