Job ID 207148
Europe's leading cloud-based telematics company is looking for technical support staff to help facilitate the smooth running of their IT operation, based in their office in Tunbridge Wells.
Efficient and professional management of support tickets and call queues, providing monthly KPI reporting.
Experience utilising ITSM support tools ie ServiceNow or equivalent
Ensuring senior management are aware of all challenges or trends in the IT department
Engage with internal users to resolve support issues and ensure appropriate service levels are met.
Liaise with management, developers, DevOps and business staff to identify problems and apply fixes in a controlled manner.
Microsoft Server versions 2012r2 – 2019 and integrated services such as Group Policy Management, Active Directory, DNS, DHCP, folder security and printer management
Microsoft 365, including Azure AD, Exchange Online, OneDrive, SharePoint, Teams and Intune
Other cloud services including G Suite.
Network protocols & principles, including TCP/IP, IPv4, IPv6, LANs, WANs, VLANs, VPN and WIF security.
Liaise with 3rd party service providers and sourcing partners to ensure changes released and incidents impacting service are resolved in line with process and resolution targets.Essential skills
Good interpersonal skills and strong customer focus.
Excellent verbal and written communication skills.
Proven ability to implement and manage processes.
Excellent documentation skills.
Logical and methodical approach with good attention to detail.
Able to work effectively on many different tasks at the same time.
Adhere to Data Protection Regulations.
ServiceNow support or equivalent.
ITIL AwarenessDesirable skills
Competent with Azure, configuration, deploying, migrating.
Azure Microsoft exchange
Microsoft office 365 suite
Remote desktop toolsPerks of the Role
Competitive salary on offer
Health care Cash Plan
5% Employer pension contributions when contributing 5%
25 days Holiday plus 8 days Bank Holiday (33 in total)
Company Sick Pay
Life Assurance 4x annual salary
If you are interested please apply with your CV today so you do not miss out on this fantastic opportunity