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Senior IT Technician

Permanent, Contract @Garniche Jobs UK in IT
  • SE10, Greenwich West, Greater London View on Map
  • Post Date : September 16, 2022
  • Apply Before : October 23, 2022
  • Salary: $3,000,031,000.00 - $31,000.00
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Job Detail

  • Job ID 246112

Job Description

2nd Line Support Analyst – Greenwich – London £30,000 – 24 Months FTC to perm
Windows 10/11, Office 365, Active Directory/Azure AD, Citrix, IOS/MAC, Service Now, MS Teams, VPN, Remote Support
We are seeking a Support Analyst to work on long term 24 month contract with a view to moving to permanent. As Support Analyst and managing a variety of tasks/queries taken through phone calls, emails, portal queries (and other platforms such as social media) you will be the first point of contact / support for Internal Staff & Users. You will be responsible for both basic and more complex user issues ranging from simple password resets and access rights through to complex profile builds and connectivity issues. Following agreed procedures, you will take accountability and identify, prioritise, register and categorise incidents. Diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution Technical Skills required
* 2013/2016/Office 365
* Windows 10/11 (IOS and Mac OSX advantageous
* Experience using call logging system
* Knowledge of Citrix
* Active Directory / Azure AD. Adding/Deleting users assigning OU’s and access rights
* MS Teams – Remote logon/ Support etc
* Citrix
Shift available is
* Monday – Friday 8.30-170
This is an excellent long term opportunity where permanent work will also present itself if you wished to move into a perm role