Senior Service Engineer

£35,000 – £40,000 but negotiable DOE

Location – London in the main, however some UK travel will be required

Full time permanent role

We are recruiting for a Senior Service Engineer for our client. You will be responsible for providing and arranging support to Service & Support Contract customers. As a Senior Service Engineer, you will guide more junior engineers as well as performing all servicing, maintenance and breakdown visits.

Duties:

Carry out scheduled maintenance visits in line with the Service Contracts level agreement, including administration of asset registers which must be updated following each preventative maintenance visit
Carry out all service visits as required, with reference to any agreed response time, including timely completion of Service Report and feedback to customer and Service Desk Supervisor.
Carry out any necessary repair works on-site as appropriate and complete necessary paperwork
Liaise with Technical Service Desk Manager in regards to all incoming Service Calls logged
Attend follow up service visits: Document and monitor any outstanding issues and communicate with Service Desk Supervisor to organise completion within the schedule
Tracking & Reporting
Out of hours cover: Normal working hours are as per contract, with the addition of an out of hours on call rota requiring service cover 24 hours a day for 7 days, in a period not more than once in 3 weeks in normal

The successful candidate must demonstrate the following skills and experience:

Ability to work through unfamiliar programmed systems and learn while applying knowledge from similar systems
Must have an excellent understanding of integrated Audio Visual systems, their maintenance requirements, and the software and hardware that comprise them
High level understanding of Crestron and AMX The ability to define a fault as hardware or software, and make changes to programs and write program code modules