Senior Technical Engineer – Covering Slough, Oxford, Harrow

£40k – £50k – Mileage 40p per mile. (Need own car).

Benefits:

Access to highly qualified senior engineers who are all Microsoft trained thus affording exceptional career development and advancement opportunities.
A very autonomous relaxed environment whilst still providing you with support whenever you need it, Potential to Apply for Microsoft Training Vouchers after a Year
working with a friendly bunch of people who are passionate about IT but also providing a fantastic service! We are passionate about investing in the education of pupils
SAGE Employee Benefits.
2 years death in salary
3% pension contribution
Sage benefits scheme (discounts)
MS Vouchers 3 month after probation – progression plan
25 days holiday, 5 days for Xmas and get it all off. BH just given. Holiday at holidayOur client is a leading Education ICT solutions provider. The cumulative expertise of our long-established team spans more than seventy-five years' worth of experience in providing consultancy, infrastructure services, network development and upgrades, and managed support services to educational establishments throughout the UK. By providing over 700,000 hours of support to over 270,000 users per year, is an established market leader in the technology support sector.

Key Tasks

Senior Engineering

To take ownership for a group of sites within the array of clients including all technical issues on site
To be the escalation point for all technical issues within the client, before the issue hits the Helpdesk and to either fix these issues, or escalate appropriately.
To think of solutions to common problems – a "can do" attitude.
Provide the highest level of technical expertise to all assigned customer networks.
To visit a client site and work through an agreed list of issues or strategic discussion that the school would like to be completed in their visit
To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager.
Mentor the Network Manager and Engineers on site and assist in progressing them onto the next level of Engineer within the company.
Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience.
To attend emergency call outs where needed, sometimes beyond the call of duty.
To cover the absence of engineers where needed.

INDIT

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