Server and Infrastructure Engineer

Permanent @Garniche Jobs UK in IT
  • Hindlip, Worcestershire View on Map
  • Post Date : January 13, 2023
  • Apply Before : March 10, 2023
  • Salary: $4,325,410.00 - $43,254.00
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Job Detail

  • Job ID 307307

Job Description

RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience.

RSR Public Safety are currently recruiting on behalf of our policing client based in Hindlip, Worcestershire for a Specialist Technical Support – Level 4 Server and Infrastructure Engineer.

This is a full time, permanent position and offers a salary of £43,254 plus a 10% market supplement until April 2024.

Hybrid working (2-3 days in the office), on call will be part of the role however allowances will be awarded.

Main Duties:

* Provide a technical support level 4 capability, to carry out appropriate customer problem solving activities, including invoking external support as necessary.

* Work, as directed by the Team Leader, to deliver an effective, high quality service to the organisation and all its customers. Research customer issues in a timely manner and follow up directly on recommendations and action plans.

* Deliver an effective, high quality service to the organisation and all its customers. Research customer issues in a timely manner and follow up directly on recommendations and action plans for resolution.

* Manage and work with suppliers/partners to deliver an effective and efficient seamless service provision as required.

* Provide required documentation to the prescribed standard for the service teams and ensure any change in procedure and/or documentation is available to relevant parties at the earliest opportunity.

* Help to create new knowledge base articles to share information for reuse throughout the team and customer base (where necessary).

* Diagnose faults with technical systems and take appropriate action, escalating as necessary ensuring proper recording, investigation, identification and resolution.

* Maintain/enhance working knowledge of emerging technology and industry best practice, gaining knowledge and expertise through hand-on experience, self-study, and other agreed learning environments.

* Technically support the operation and control of the ICT estate as required to maintain, deliver and support IT services and products to meet the needs of the force.

* Be familiar with and support the aims and objectives of the team, department, contributing to the overall vison of the directorate and organisation.

* Take individual responsibility for fully understanding, and acting upon, situations that require the pursuit of purpose over process.

Essential Requirements:

* ICT (Level 5) professional qualification or equivalent ICT qualification.

* Microsoft Active Directory Domain Services

* Microsoft Exchange Email services

* Microsoft Servers, Roles and Features (PowerShell, IIS, DNS, DHCP,ADFS .. and so on)

* Microsoft SCCM (Not just patching and end points, needs to be able to demonstrate architecture-level knowledge for this)

* Virtualisation, such as Hyper-V and/or VMWare
Virtual Desktop Infrastructure – such as Citrix VDA


This role comes with 28 days Annual leave and increases to 33 after 5 years’ service (dependant on grade).

Pay increases (national).

Additional allowances paid for on-call standby and call outs.

Generous pension scheme, (Local Government Pension Scheme)

Flexible working available.

CPD (Continuous Professional Development) opportunities.

Access to EAP (Employer Assistance Programme).

Staff associations, helping us to drive change.

Social clubs, sports clubs and regional events.

On-site restaurant (Hindlip HQ).

On-site Gymnasium (Hindlip HQ).

Health and wellbeing, occupational health services, staff network and PAM Assist.

Police Mutual, affordable private healthcare and other savings.

New vehicle discount.

Gym membership discounts.

Register for a Blue light card – over 15,000 discounts from large national retailers.

Free mortgage services.

Free parking (some sites).

This role will be subject to vetting and the successful individual will be required to obtain and maintain these clearances.

If you would like to be considered for this position and have the relevant experience, then please email your CV

Alternatively, if this role is not for you but you do know somebody who would be interested please refer them to ourselves. We have a referral bonus scheme and will pay up in retail vouchers of your choice, for referrals who are not already known to us.

Due to the high volume of applications received, if you do not hear from us within 7 working days, I am afraid your application has been unsuccessful.

RSR Police is member of the Red Snapper Group.

The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) – a free and confidential service to candidates.

The Red Snapper Recruitment Group is an equal opportunities employer