Job ID 208009
Manpower are working on behalf of our reputable client to identify a Service Desk Analyst to work from their West Malling site.
As the Service Desk Analyst you would work as part of a team to support a range of systems within our client. You will be responsible for managing multiple concurrent tasks with varying technologies in an exciting competitive environment, with exposure of Systems that are a mix of on premise and cloud as well as our End User Estate .
The role will involve:
Being the first point of contact for IT support activities for our internal customers.
Managing and prioritising your workload via our ITSM Tools.
Keeping your customers updated via all communication methods to manage expectations
Supporting the wider IT Department ensuring the smooth function of our systems and processes
Onboarding new staff to the company. (Hardware and account provision)
Ensure that all requests logged contain detailed information regarding the issue/request, along with troubleshooting steps
Ensuring our EUC compliance levels meet our high standards
Keeping our Asset management system UpToDate
Keeping all knowledge base support documentation up to date
Occasional Visits to other offices located in the United Kingdom to provide physical supportAbout You
To be considered for the role you will need to have:-
Previous experience in a Service desk or Support role
Exposure to Microsoft 365 Admin Centre, AD
Good Customer Service skills
Excellent Time management & Requestticket management
Strong technical support skills and experience
Excellent communication skills with the ability to communicate technically at all levelsShould you be looking for a new opportunity, please send in your CV