Job ID 333322
Are you looking for your next move and want to be part of a team that is hard working and committed to making a difference to our business!
What will you do? Service Continuity Analyst (Change & Release)
The primary role of the Change Analyst covers two distinct areas. Firstly to proactively liaise with support and engineering teams to ensure the timely delivery of change within agreed lead times; ensuring teams submit compliant Requests for Change (RFCs); undue risk, unauthorised changes and unplanned outages are maintained at a minimal level. Secondly the coordination of release planning and acceptance, rollout planning and the provision of management information about Release Management quality and operations.
Some accountabilities of the role:
Review allocated RFCs, assessing the priority, impact and risk of all changes, recommending for rejection those that do not meet the requisite level of planning, testing and business sign-off and ensuring the combination of changes do not add to the overall risk. Authorise acceptable changes or refer high risk or high impact changes for approval by the Change Advisory Board (CAB).
Help prepare the CAB agenda, circulating all appropriate RFCs to the CAB members ahead of meetings to allow prior consideration. Produce minutes following every CAB. Help convene urgent CAB or Emergency Change Advisory Board (ECAB) for appropriate urgent or emergency RFCs.
Ensure suitable change and release records are kept as agreed with the Service & Operations Manager. Analyse change records to determine any trends. Produce Change and Release management reports to agreed schedules.
Help prepare the forward schedule of change alongside the IT Change Manager via Business Interrupting Change meetings which will enable the Change and Release Management team to influence scheduled change dates at an early point in the development life cycle to enable risk factors to be mitigated prior to release.
Provide appropriate and timely support and assistance to both technical and business colleagues on the process and required documentation to ensure that complete and accurate information is submitted on all RFCs.
Complete any Change process reporting as required in line with the IT Change Manager.
Deputise for the Change and Release Manager when required.
What’s in it for you?
Not Sure you Qualify? We’re driving to become a truly inclusive employer, where everyone in our Group feels safe, welcome and confident to be their authentic selves – you be you, it makes us, us, as we say. If you’re interested in this opportunity but your past experience doesn’t align perfectly, we encourage you to apply anyway. You might be just the right candidate for this or other roles with us.
You’ll be supported by some fantastic training and development and have the opportunity to learn, grow and develop across the Travis Perkins Group.
We’ll also equip you with a benefits package that grows as you grow with the company:
Contributory pension scheme
Colleague discount across a variety of Group businesses
A bit about us
As the largest distributor of building materials in the UK, Travis Perkins has been helping to build Britain for over 200 years.
With over 5 businesses, 16,000 colleagues and more than 1,200 branches, stores and sites around the UK we believe we have the best people and the best place to work. Everyone works hard together to deliver results, but most importantly, have some fun along the way