Service Delivery Lead –  Contract – Inside IR35

On behalf of our growing client based in Manchester, we are recruiting for an enthusiastic Service Delivery Lead. As Service Delivery Lead, you will be responsible for designing and delivering the best IT experience for the end-user.

The Service Delivery Lead will:

Act as an ambassador for IT, working across the departments within the company to provide effective communication on IT matters.  

Building and Delivering IT Support growth strategy

Own the end-user collaboration technology stack, where you will be able to deliver your vision of what a good end-user collaboration toolset and solution should look like. 

Own the management and creation of operational metrics and drive service improvements. 

Delivering process change across IT Support

Onboarding of new suppliers

Work with a 3rd party to ensure the service and platform availability

The Service Delivery Lead will have:

A passion for technology and the value it brings to a business 

Proactive and a passion for excellent service 

Strong investigative skills to find the root cause of any major incidents 

Self-motivation and a strong sense of ownership 

A person who has deep experience in managing 3rd parties and vendors  

Ability to work under pressure and meet deadlines  

The contract will be hybrid working with 3 days based in the office.

How to Apply if you’re interested in this Job:

If this sounds like your perfect role, click Apply without delay!

Service Delivery Lead – Contract