Service Delivery Manager

Permanent opportunity

Gloucester based

4 – 5 times a week on-site

£60,000 – £65,000 per annum

*Please note this role requires DV Clearance

Job Description

You will work as part of a stripy team to design and deliver an appropriate service across multiple IT systems currently being delivered.

You will be responsible for the creation of the following components:

· Service organisation design.
· Service management process/procedure definition.
· Customer engagement (to agree processes & interfaces).
· Process work instruction.
· Service desk design.
· Service reporting design.
· Service management tool design.
· Service management / design proposals to customers.

Essential Skills

· Design & Innovation.
· Knowledge of ITIL v3/4.
· Service Design/Architecture experience.
· Service Implementation background.
· Service Management Tool Design & Specification experience.
· Good customer services skills with specific focus on providing effective service capability
· This is a small, dynamic team, where individuals will be required to participate in all aspects of complex delivery.
· Proactive organisational skills with attention to detail
· Good document writing skills to support service documentation and report writing
· The ability to travel in main land UK when requested by Business Unit Lead
· Experience working within secure environments and with higher classified systems
· Experience of MOD working practices and associated standards and policies