Service Designer
Hybrid – Permanent
Manchester

This organisation is a multi-award winning Digital, IT and Management Consultancy practice based in the UK and Australia

The role

Work across a mixture of private and public sector projects, always with the aim of creating innovative solutions and user journeys that put the user at the centre of the design process.
Influence stakeholders to advocate for the user and shape project roadmaps to deliver the right thing at the right time.
Think across digital, physical and human interactions to bring together all elements of a user journey, for all users, in a way that aligns with business goals.
Work on projects throughout the delivery lifecycle (discovery through to live), adapting your focus to shape a roadmap relevant to project phase.
Get stuck in across multiple disciplines, from working with user researchers to understand user needs – to the production of artefacts, prototypes and designs alongside interaction and content designers to demonstrate future visions.
Work with their technical consultants and developers to specify requirements for service development; and align our service visions to technical constraints.
Develop their UCD thinking, practice and methods – to maintain our position at the forefront of digital transformation.
Mentor and coach graduates and early-career colleagues to strengthen our community of practice, building for our future success.

Experience

Experience of working in a user centred design team as a service designer or other related role from a consultancy, agency or in-house setting.
Evidence of having developed user journeys, service maps and blueprints
Knowledge of user centred design principles and best practice
Facilitated workshops and co-design sessions to explore the 'art of the possible'
A degree qualification, or equivalent experience, in a related discipline
Excellent communication skills, to work with colleagues and senior client stakeholders – understanding how best to position findings to communicate with different levels of seniority and experience