Are you interested in providing technical support to a global business to maintain IT business systems, data security, and efficiency? Would you like to be part of a large team that enables IT systems and security to be maintained globally for all users daily?

You will join a technically minded team ensuring IT systems are maintained to the optimum level. You will use your problem-solving and communication skills to effectively work with the organisation.

The key responsibilities include:

•    React quickly and professionally to service desk incidents and requests that are submitted by users via the Self Service Portal 

•    Responding to support requests for hardware such as, but not limited to, PC’s, Laptops, Mobile devices, and Printers 

•    Responding to Service Requests

•    Provide knowledge base articles to be consumed by the end-user

•    Collaborate with other Northern Marine IT teams to facilitate change and introduce new services to the business. 

•    Use a collaborative approach to problem-solving within the Service Desk team and other resolver groups. 

•    Provide clear and concise ticket notes in the ITSM tool.

•    Identifying CSIP (Continuous Service Improvement Process) that improves how the Service Desk functions 

•    Asset Database management.

•    Major Incident Management 

You will need to have experience in some of these key areas (but will still consider if not all) :

•    IP Networking and Hardware support 

•    Desktop & Printer Hardware support  

•    Windows 7 & Windows 10 support 

•    Windows Server Administration 

•    Active Directory Administration  

•    MDM Administration – InTune 

•    Office 365 Administration 

•    Desktop & Printer Hardware support  

•    Remote access experience and remote support  

•    IP Phone management Administration (Avaya) 

Please note that this role is in Clydebank and all candidates should be able to commute to this location. 

If you are a Service Desk or 1st Line Support seeking your next role within a well-established organisation that will help you push your career on, then get in touch with Lisa Donald at (url removed) to discuss further