Service Desk Administrator

To support 500+people with all software used by the firm, including Accountancy, Tax, Practice management, Document management software, as well as Microsoft office applications, by answering and logging calls in a prompt, professional manner, resolving problems where possible and escalating where required to 2nd Line Helpdesk Support

To ensure provision of a high-quality internal service experience for all colleagues and Partners whilst ensuring policies, procedures and values are met.

Responsibilities

* Answers all Helpdesk Support calls

* Logs all calls within the Helpdesk software

* Excellent communication skills

* Set up of a new user

* Deletion of a user

* Work efficiently

* Be polite

* Be flexible

* Complete core work unsupervised

* Develop Technical expertise

* Adding/removing users to software

* Remote Support

Key Relationships

* Works in close collaboration with Service team members

* Works in close collaborations with IT Solutions Manager

What's in it for me?

Our client is passionate about its people; we want our colleagues to develop the things they are good at and enjoy.

By joining us you can expect:

* Autonomy to develop and grow your skills and experience

* Opportunities to develop a varied portfolio of work with different clients

* Strong, inspiring and thought-provoking leadership

* A genuinely supportive and collaborative environment

* A culture of learning in a stimulating environment

As well as this, we offer:

Leave – We offer a generous annual leave allowance, Holiday buying (up to 5 days), Agile working

Retail – Restaurant cards (Gourmet Society and Tastecard), Discount shopping, Fabyouless

Mental Wellbeing – Employee assistance programme and counselling

Physical Wellbeing – Vitality PMI/Westfield Hospital Treatment Insurance, Critical Illness Insurance , BMI Health Assessment , GymFlex, DNAFit, Annual flu jab

Financial Wellbeing – 5% matched contribution pension, 2x salary Life Assurance , Westfield Health Cash Plan , 50% Income Protection for 5 years, Increase to Life Assurance, Increase to Health Cash Plan, Options to increase pension, life assurance and healthcare cash plan (yourself and/or family)

CSR – Give as you earn , 1 day off to take up volunteering opportunities. Opportunities to support our commitment to charitable causes

Travel – Cycle to work scheme , Travel Insurance , Interest Free Season Ticket Loan (London only) , Interest Free Car or Motorbike Loan

Recognition – Monthly nominations for financial awards based on culture and values demonstration, fair and transparent meritocracy

Development – We offer continuous support and development with clear mapped progression routes across the business. Access to a calendar of training courses run internally and externally, offer paid professional subscriptions

Diversity Inclusion and Belonging – We operate several Family friendly policies, offer Childcare vouchers and take proactive steps to create an inclusive environment