Service Desk Analyst – (Service Desk, Windows, O365, AD, Active Directory, Office 365 Patching, DNS, DHCP, Ticketing, ITIL) – Permanent – Hinckley

Charles Simon Associates are currently looking for a Service Desk Analyst on a permanent basis for a fast growing UK wide organisation based in Hinckley.

Location: Hinckley

Salary: Up to £30,000 per annum

Skills/Requirements for the Service Desk Analyst:

* Previous experience in a similar role is vital for this position

* Excellent troubleshooting and problem solving skills

* Strong Active Directory

* Experience of supporting and troubleshooting Office 365

* Strong ticket management experience including good time management

* Any experience of supporting MS Exchange is highly desirable

* Experience of working within an ITIL environment is highly desirable

Start date is ASAP for the Service Desk Analyst

The Service Desk Analyst will be responsible for:

* Ensuring that the Service Desk Manager and other senior members of the IT business are kept informed of progress and in particular are told of major problems and/or issues in a timely manner

* Being the first point of contact on the Service Desk.

* New Starters and Leavers administration from the technical perspective

* Working to and within already agreed SLA’s and KPI’s

* Providing Application Support when needed

* Providing high levels of 1st call fix where possible

* Reporting faults and maintaining logs on desktop and laptop numbers within the business

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Please send an up-to-date copy of your CV to be considered for the Service Desk Analyst

Service Desk Analyst – (Service Desk, Windows, O365, AD, Active Directory, Office 365 Patching, DNS, DHCP, Ticketing, ITIL) – Permanent – Hinckley