Service Desk Analyst – (Service Desk, Active Directory, AD, Windows, Server, MS Exchange, o365) – Permanent – Home Based

Charles Simon Associates are currently looking for a Service Desk Analyst on a permanent basis for our prestigious client.

Location: Home Based with some travel

Salary: £27,000 per annum D.O.E

Skills/Requirements for the Service Desk Analyst:

* Previous experience in a similar role

* Extensive Active Directory

* o365 experience

* Experience of working with remote monitoring tools

* Windows desktop support versions 8 and above

* Any experience of Windows Server is highly desirable

* MS Exchange is highly desirable

Start date is ASAP for the Service Desk Analyst

The Service Desk Analyst will be responsible for:

* Ensuring that the Service Desk Manager and other senior members of the IT business are kept informed of progress and in particular are told of major problems and/or issues in a timely manner

* Being the first point of contact on the Service Desk.

* New Starters and Leavers administration from the technical perspective

* Working to and within already agreed SLA’s and KPI’s

* Providing Application Support when needed

* Providing high levels of 1st and 2nd line call fix where possible

* Reporting faults and maintaining logs on desktop and laptop numbers within the business

Please send an up-to-date copy of your CV to be considered for the Service Desk Analyst

Service Desk Analyst – (Service Desk, Active Directory, AD, Windows, Server, MS Exchange, o365) – Permanent – Home Based