Service Desk Analyst

Permanent @Garniche Jobs UK in IT
  • Bolton, Greater Manchester View on Map
  • Post Date : March 9, 2023
  • Apply Before : April 27, 2023
  • Salary: $2,400,030,000.00 - $30,000.00
  • 0 Click(s)
  • View(s) 6
  • Share:

Job Detail

  • Job ID 336906

Job Description

Are you looking for a long term career move?

We're looking for Service Desk Analysts, 2nd Line Support and 1st Line Support Engineers to join an award winning MSP! You'll work with a well-established team which is built on strong family values and have fantastic partnerships with their clients and suppliers. They're also a genuinely brilliant business to work for!

As a Service Desk Analyst you will have an important job helping to support customers by resolving issues and supporting 1st Line Support, 2nd Line Support and 3rd Line Support teams in more complex situations.

Main Responsibilities:

· Provide support to Analysts by resolving technical issues in accordance with agreed SLAs

· Work with 1st, 2nd & 3rd Line Support

· Communicate effectively with customers, colleagues and suppliers

· Ensure that all documentation and systems are kept up-to-date, including the Cherwell system

· Take ownership of user requests, performing technical diagnosis and fixing the issue either remotely or onsite

· Various tasks including troubleshooting, infrastructure, systems monitoring, desktop/laptop builds, access management, software installations, expertise in Microsoft OS and Apple IOS, ERP Support

Knowledge and Experience we're looking for:

· 2 years + IT Support Experience

· Networking Technologies (LAN/WAN, VOIP, DHCP/DNS)

· VMware / Hyper V

· Microsoft Windows Server

· Exchange / Office 365

· TCP/IP, Active Directory

If you have any qualifications such as Windows Server (Apply online only), Microsoft Exchange 365, Windows Desktop 7 – Windows 10 and maybe even ITIL certified then this a bonus!

Here are our top 5 reasons to send your application today:

1) Engaging and rewarding culture! You'll certainly be treated like an adult here

2) Great Benefits and Holidays. 25 days + Bank Holidays, regular socials, Private Healthcare and more…

3) Client Visits, they've thought about everything. Pre-paid expenses card to cover the costs!

4) Growing Business expanding organically and giving true progression opportunities with proven success stories and excellent retention.

5) International Offices and trips!

Basic Salary up to £30,000 DOE

Company Bonus Scheme

Private Health Care

Social Events & Christmas Party

Commitment to your learning and development (Pluralsight used frequently)