Service Desk Analyst

Permanent – London Based

£30,000 – £35,000

A well known creative organisation is looking for a Service Desk Analyst to join their IT team on a permanent basis. They are a leading organisation who are best known for creative innovative high end solutions to both clients and consumers through story telling and creating quality content to match client requirements.

As a service desk analyst you will join the IT team and provide support to users in EU and APAC regions and act as the first point of contact for all IT related issues – supporting users on windows and apple applications.

The successful candidate should have prior experience of working in a similar role carrying out IT support in a busy environment. If you have 2 – 3 years experience and are looking for a change of environment with the vision to grow your career into 3rd line support then this is the opportunity for you.

Essential Skills

Proficient working knowledge of Microsoft Office
Experience with ITIL
Good understanding of troubleshooting apple and lenovo hardware and software
Active Directory experience

Desirable Skills

Unified communications experience (cisco)
understanding of mac administration, imaging and deployment
Strong communication skills
Team player This role follows a hybrid working model and you will be expected to be in the office at least 2/3 days per week. Office is located in London. Salary ranges from £30,000 – £35,000 (DOE) + excellent benefits.

If you are interested in the role then please apply directly to the Ad or alternatively send your CV to

Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business